Train-the-Trainer

This course is intended to equip supervisors with professional training & facilitation skills in coaching & delivering their product and service training. This will also enable supervisors to become a systematic trainer in their organizations for knowledge management & retention for organizations.

By the end of this course, participants will be able to:

• List three ways to improve training
• Categorize the state of training at their office as either facilitative or instructional
• List five ways to create a sharing environment for training
• Identify room configurations that best support facilitation
• List three reasons why learners do not show up for training ready to learn
• List three times when it is important to motivate learners
• Differentiate between the condition, action, and criterion of an effective learning objective
• Differentiate between effective and ineffective learning objectives
• Order the list of different ways to deliver information from high to low with regard to learner retention levels
• Facilitate a lesson using a lesson plan
• Apply physical and vocal expressions while facilitating a lesson
• Deliver a lesson using facilitation and three responding techniques
• Order the list of sections of a lesson plan in the best sequence for training
• Indicate when it is appropriate to use media
• List four questions that must be answered to define a performance issue
• State the question that should be asked before deciding on training as the solution to a defined performance issue
• Write a learning objective stating the condition, action, and criterion based on a skill deficiency
• List five ways learning can be validated